At ARQ, we aim to deliver your trimmers and skincare products safely, quickly, and in perfect condition.
Order Processing
All orders are processed within 1 business day after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a tracking link through email, SMS, or WhatsApp, depending on the contact details provided at checkout.
Delivery Timeline
You will receive an order dispatch e-mail with your tracking number to confirm that your order has been dispatched. Expected delivery is between 1-3 business days of being shipped
Your item may be sent with Yodel or EVRI depending on the product.
You can track your order on Yodel website
or EVRI website
https://www.evri.com/track-a-parcel
Incorrect Address or Contact Details
Please make sure your shipping address, phone number, and email address are correct before placing the order.
ARQ will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details.
Failed Delivery Attempts
If the courier partner is unable to deliver your order after multiple attempts, the package may be returned to us.
In such cases, re-shipping charges may apply if you want the order to be shipped again.
Damaged or Missing Products
If your order arrives damaged, opened, leaked, or with missing items, please contact us within 24 hours of delivery with:
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Order number
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Clear photos or videos of the package
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Photos of the product condition
After verification, we will help you with a replacement or suitable resolution.
Contact Us
For shipping or delivery-related queries, contact us at:
Email: care@arqgrooming.com