Our Commitment to Quality
At ARQ, your satisfaction and well-being are at the heart of everything we do. Because our curated collection features premium personal care, grooming, and skincare essentials, we maintain exceptionally strict safety and hygiene standards. Consequently, returns are only accepted under the specific conditions outlined below.
Return Eligibility
We gladly accept return requests exclusively if your order arrives in one of the following conditions:
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The product is damaged upon arrival.
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The product is defective or non-functional.
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An incorrect item was delivered.
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An item is missing from your order.
Important Note: To ensure a swift resolution, please contact our concierge team within 24 hours of receiving your delivery.
Non-Returnable Items
To safeguard the health and safety of our community, we cannot accept returns on products that have been opened, unsealed, or used. This includes:
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Trimmers and grooming tools.
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Skincare products, including creams, serums, oils, and cleansers.
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Any item with a broken protective seal or tampered packaging.
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Products that have been tested, used, or altered post-delivery.
Conditions for Return
To qualify for a successful return, items must be in their pristine, original condition:
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Entirely unused and unaltered.
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Housed in their original packaging.
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Accompanied by all original tags, manuals, accessories, and invoices.
ARQ reserves the right to decline any return requests that do not strictly adhere to these quality standards.
The Resolution Process
Replacements
Should your return be approved, our priority is to make it right. We will happily arrange a complimentary replacement for any damaged, defective, or incorrect items. Replacements are initiated promptly once our team verifies the issue via photo, video, or physical inspection.
Refunds
Refunds are issued selectively typically when a suitable replacement is unavailable or under special approval by our support team.
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Prepaid Orders: Once approved, your refund will be credited back to your original payment method within 5 business days.
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Cash on Delivery (COD): Reimbursements will be processed via bank transfer, UPI, or store credit, in accordance with company policy.
How to Initiate Your Request
To begin a return or replacement, please reach out to us at: Email: care@arqgrooming.com
To help us assist you swiftly, please include your order number, delivery date, a brief description of the issue, and clear photographic or video evidence.