Warranty Policy

At ARQ, we are committed to providing reliable grooming and skincare products. This Warranty Policy explains what is covered, what is not covered, and how customers can request warranty support.

Warranty Coverage

ARQ trimmers and electronic grooming products come with a limited warranty of 2 years from the date of purchase.

This warranty covers manufacturing defects and technical faults that occur under normal use.

Warranty may apply to:

  • Motor issues

  • Charging problems

  • Battery-related manufacturing defects

  • Power button issues

  • Product not working due to internal technical fault

  • Manufacturing defects in the device

Products Not Covered Under Warranty

Skincare products, creams, serums, cleansers, oils, and other personal care consumables are not covered under warranty.

However, if you receive a damaged, leaked, expired, or wrong skincare product, please contact us within 24 hours of delivery for support.

What Is Not Covered

The warranty does not cover:

  • Physical damage caused by dropping, mishandling, or improper use

  • Water damage, unless the product is officially mentioned as waterproof

  • Damage caused by unauthorized repair or modification

  • Normal wear and tear

  • Blade dullness due to regular usage

  • Damage caused by using incorrect chargers or voltage

  • Missing accessories after delivery

  • Products without proof of purchase

  • Products purchased from unauthorized sellers

  • Opened or used skincare and personal care products

Warranty Claim Requirements

To request warranty support, customers must provide:

  • Order number or invoice

  • Product photos or videos showing the issue

  • Date of purchase

  • Clear explanation of the problem

  • Original packaging, if available

ARQ may ask for additional photos, videos, or product inspection before approving a warranty claim.

Warranty Resolution

If your warranty claim is approved, ARQ may offer one of the following solutions:

  • Repair of the product

  • Replacement of the defective product

  • Store credit

  • Refund, only if repair or replacement is not possible

The final resolution will depend on product condition, warranty eligibility, and product availability.

Shipping for Warranty Claims

Customers may be required to send the product to our service address for inspection.

Shipping charges for sending the product may be paid by the customer unless the issue is confirmed as a manufacturing defect.

If the warranty claim is approved, ARQ may cover the return shipping or provide a suitable solution.

Warranty Void Conditions

The warranty will be void if:

  • The product has been physically damaged

  • The product has been opened or repaired by an unauthorized person

  • The product was used for commercial or rental purposes

  • The product was exposed to water, heat, or chemicals beyond normal use

  • The warranty period has expired

  • Proof of purchase is not available

How to Claim Warranty

To raise a warranty request, contact us at:

Email: care@arqgrooming.com

Please include your order number, product issue, purchase date, and clear photos or videos.

Important Note

ARQ reserves the right to approve or reject warranty claims after checking the product condition and claim details. Warranty approval is subject to verification.